Shipping Policy

Last Updated: February 17, 2026

TechXcelence Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United States.

Future Expansion: Expansion to additional shipping areas may be considered in the future.

SHIPPING COSTS

Within the United States:

• Free Shipping: $0.00 USD on all orders

• Insured Shipping + Skip the Line (Process My Order First): $4.95 USD

• Priority Express Shipping: $9.95 USD

Orders selecting “Insured Shipping + Skip the Line (Process My Order First)” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

All shipping costs are clearly displayed at checkout before payment is completed.

DELIVERY TIME

• Free Shipping:
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 7 — 9 days, shipped: Mon – Fri
  • Total Delivery Time: 7 — 11 business days

• Insured Shipping + Skip the Line (Process My Order First):
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 6 — 8 days, shipped: Mon – Fri
  • Total Delivery Time: 6 — 10 business days

• Priority Express Shipping:
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 5 — 7 days, shipped: Mon – Fri
  • Total Delivery Time: 5 — 9 business days

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

SHIPPING PROCESS

Reliable Courier Services: We ship using reputable carriers such as DHL and FedEx, depending on destination and availability.

Shipping Protection: Shipping protection coverage is included with both “Insured Shipping + Skip the Line (Process My Order First)” and “Priority Express Shipping” options.

All shipments include tracking information.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

Reporting Missing Items: Please contact our customer service as soon as possible after receiving your package via support@techxcelence.com

Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 90 days of receiving your order.

Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, TechXcelence will cover the return shipping costs.

Refund: Refunds are processed within 7 business days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

No Restocking Fee: TechXcelence does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (change of mind): Return shipping costs are the responsibility of the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

CONTACT INFORMATION

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hours: Our customer support team typically responds within 24–48 hours during business days and operates on U.S. business hours to better serve customers in the United States.