Privacy Policy

Last Updated: February 17, 2026

TechXcelence (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TechXcelence.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company refers to FUTUREWAVE SOLUTIONS LIMITED, registered in Hong Kong, responsible for your information under this Privacy Policy.
Country: This refers to where TechXcelence or the owners/founders of TechXcelence are based. In this case, Hong Kong.
Device refers to any internet-connected device used to access our website.
IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
Personal Data refers to information that identifies you directly or indirectly, such as your name, email address, mailing address, phone number, or payment details.
Service: This refers to the service provided by TechXcelence as described in the relative terms (if available) and on this platform.
Website refers to https://www.techxcelence.com
You: This refers to a person or entity that is registered with TechXcelence to use the services.

What Information Do We Collect?

We collect information from you when you:

Visit our website
Register on our site
Place an order
Subscribe to our newsletter
Respond to a survey
Fill out a form

This information may include:

Name/Username
Phone numbers
Email addresses
Mailing addresses
Billing addresses

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us better respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us more effectively respond to your customer service requests and support needs).
To process transactions.
To administer a contest, promotion, survey, or other site feature.
To send periodic emails.

Do We Share the Information We Collect With Third Parties?

We do not sell or rent your personal information. We do not share your personal information for third-party marketing purposes.

We may share personal information with trusted third-party service providers that help us operate our website and fulfill customer orders. These may include payment processors, shipping carriers, hosting providers, email service providers, fraud prevention services, and customer support platforms.

These third parties are only given access to the information necessary to perform their services and are required to protect your information.

We may also disclose information if required by law or to protect our legal rights.

We may engage trusted third-party service providers to perform functions and provide services to us, such as:

Hosting and maintaining our servers and the website
Database storage and management
Email management
Credit card processing
Customer service
Fulfilling orders for products and services you may purchase through the website

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used solely for sending you information and updates related to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide TechXcelence to you and fulfill the purposes described in this policy. When no longer required, we will either remove it from our systems or depersonalize it so that we can't identify you.

Your Privacy Rights

If you are a resident of certain U.S. states, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise these rights, please contact us at support@techxcelence.com

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment Gateway provider’s database. However, we cannot guarantee absolute security.

Could My Information Be Transferred to Other Countries?

TechXcelence is incorporated in Hong Kong. Your information may be processed or stored in Hong Kong or by trusted service providers located in other countries. We take reasonable steps to ensure your data is protected.

SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

CONTACT INFORMATION

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hours: Our customer support team typically responds within 24–48 hours during business days and operates on U.S. business hours to better serve customers in the United States.