Yes. We offer Free Shipping on all orders within the United States. There are no hidden fees at checkout.

We also offer optional paid shipping upgrades if you prefer faster delivery:

Free Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 7 — 9 days, shipped: Mon – Fri
• Total Delivery Time: 7 — 11 business days

Insured Shipping + Skip the Line (Process My Order First):

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 6 — 8 days, shipped: Mon – Fri
• Total Delivery Time: 6 — 10 business days

Priority Express Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 5 — 7 days, shipped: Mon – Fri
• Total Delivery Time: 5 — 9 business days

All delivery times are estimates and may vary depending on carrier conditions.

Our products are shipped from our fulfillment facility in Hong Kong.

Orders are delivered to customers within the United States according to the estimated delivery timelines provided at checkout and in our Shipping Policy.

Please note that items in the same order may arrive separately depending on product type and warehouse processing.

Delivery times depend on the shipping option selected at checkout.

Free Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 7 — 9 days, shipped: Mon – Fri
• Total Delivery Time: 7 — 11 business days

Insured Shipping + Skip the Line (Process My Order First):

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 6 — 8 days, shipped: Mon – Fri
• Total Delivery Time: 6 — 10 business days

Priority Express Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 5 — 7 days, shipped: Mon – Fri
• Total Delivery Time: 5 — 9 business days

Please note that delivery times are estimates and may vary during peak seasons or due to carrier delays.

Orders are typically processed within 0–2 business days (Monday–Friday).

During peak periods or promotional events, processing times may extend by an additional 1–2 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Yes. After placing your order, you will receive a confirmation email containing your order number and purchase details.

Once your order has been shipped, you will receive a separate email with tracking information so you can monitor the delivery status.

We accept the following secure payment methods:

PayPal – Select PayPal at checkout and sign in to complete your payment. PayPal processes your payment securely without sharing your financial details with us.

Credit and Debit Cards – We accept Visa and MasterCard. Card payments are processed securely through our payment partner.

Apple Pay – Select Apple Pay at checkout and confirm the purchase using Face ID, Touch ID, or your device passcode.

Google Pay – Select Google Pay at checkout and authenticate the payment using your device’s security method.

All payments are processed using secure encryption technology. You will receive an order confirmation email after your payment has been successfully authorized.

Orders may be modified or canceled before they are shipped.

Because we aim to process orders quickly, changes cannot be guaranteed once an order has been confirmed. If you need to request a modification or cancellation, please contact us as soon as possible at support@techxcelence.com , and we will review your request.

If your order has already been shipped, you may refer to our Return and Refund Policy for available options.

At this time, we ship only within the United States. Orders are fulfilled from our Hong Kong facility and delivered to customers in the United States according to the timelines outlined in our Shipping Policy.

We may consider expanding shipping destinations in the future.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and the name of the shipping carrier.

You can use this tracking number to monitor the status of your delivery.

If you have not received your tracking information within 2 business days after placing your order, please contact us at support@techxcelence.com for assistance.

If your product arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.

Once reviewed, we will provide instructions for the next steps, which may include a replacement or a refund in accordance with our Return and Refund Policy.

Yes, we offer a 90-day return window from the date of delivery.

Items must be unused and returned in their original packaging to be eligible.

For detailed return instructions, conditions, and information about refunds or exchanges, please refer to our Return and Refund Policy.

Yes, we offer digital gift cards that can be used toward any product available on our website.

Gift cards are delivered electronically and can be redeemed at checkout.

If you need additional information, please contact us at support@techxcelence.com

We may occasionally offer promotions or discounts.

To stay informed about current offers, you may subscribe to our newsletter or follow our official communication channels.

All applicable promotions will be clearly displayed on our website when available.

You can contact our customer support team using the details below:

Email: support@techxcelence.com

Phone: +1 917 7958337

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)

We typically respond within 24–48 hours during business days.